New National Consumer Commissioner


It is has been reported that a new National Consumer Commissioner will be appointed by the end of the May. The new Commissioner will replace acting Commissioner Ebrahim Mohamed. This statement was made by the group head of the Department of Trade and Industry during a briefing to the MPs.

The past couple of months have seen a distinct shift in approach from the commission. It clear that the Commission wants disputes to be handled by the Provincial Consumer Courts and accredited industry ombuds rather than the Commission itself. This is to be welcomed as these industry bodies should, in an ideal world, be better equiped to deal with complaints in their fields. A ombud for general consumer goods will be accredited soon. In addition, the Advertising Standards Association of South Africa is seeking accreditation.

See a discussion of these developments in my article ('What is going on in the NCC') in the April 2013 edition of Consumer Law Review.

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