Drafting & Managing ICT Contracts

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Date: 
Thursday, 15 August, 2019 - 08:30 to Friday, 16 August, 2019 - 16:30

This two-day course robert@robertevansconsulting.co.za for more details.

The course will focus on several aspects of ICT contracts including:

 

Gold standard contracts

–    What makes for a good contract?

–    Understanding the value proposition

–    Identifying risk

–    Drafting best practice

–    Plain language

 

Basic ICT concepts

–    Computer architecture

–    Storage devices

–    Software – what is it?

–    Source code vobject code

–    Content and data

–    Networks

–    The Internet

–    Cloud computing

–    Software as a Service (SaaS)

–    Electronic communications

–    Encryption

 

Negotiating ICT contracts

–    Best practice negotiations

–    Negotiation preparation

–    Effective negotiation strategies

–    Negotiation exercise 

–    Interim agreements and pre-contract documents

 

Risk management in ICT contracts

–    Understanding risk

–    Identifying common sources of risk

–    Impact assessment and probability assessment

–    Risk allocation

–    Risk mitigation

 

Performance management in ICT contracts

–    Stages of performance management

–    Effective incentives & penalties

–    Selecting appropriate KPIs

 

Managing ICT contracts 

–    Contract management plans

–    The contract life cycle

–    Variations

–    Renewals

–    Termination management

–    Handover management

 

Dispute management in the ICT context

–    Typical disputes

–    Problem solving

–    Negotiation

–    Mediation

–    Arbitration 

–    Expert adjudication

–    Litigation

 

Electronic commerce

–    The Electronic Communications and Transactions Act

–    Contractual issues

–    Consumer protection

 

Software development agreements

–    Describing the works

–    Acceptance testing

–    Intellectual property rights

–    Payment

–    Warranties

–    Limitations of liability

 

Software licencing, support and maintenance

–    Specification

–    Scope of licence

–    Licence fees

–    Prohibited uses

–    Limitations of liability

–    Escrow arrangements

–    Maintenance and support

 

Website development and hosting

–    Site and technical specification

–    Look and feel

–    Hosting

–    Service levels

–    Warranties

–    Ownership of design and content

 

Outsourcing ICT 

–    Defining the scope of the outsourced services

–    Performance management

–    Incentives and penalties

–    Warranties

–    Service levels

–    Confidentiality

–    Data privacy and security

–    Change management

 

Protection of Personal Information

–       Background and purpose

–       The meaning of “processing” information

–       Steps required for compliance

–       Implications for contracts with service providers

–       Drafting issues and traps